Measuring Impact


The benefits extend beyond technical capabilities. As Pedro Rente Lourenço notes:
As our teams' data literacy improves, they become better equipped to address data quality issues. This has led to improved risk management, site information management, and commercial operations through the practical application of their new skills.
Pedro Rente Lourenço
Group Head of Data & Analytics at Laing O'Rourke
Communication is Key

Konstantin Artyukhov from Nomad Foods emphasises practical application: "By consistently reviewing market and company developments, we continuously refine our approach - adding new methods and removing ineffective ones. This practical evolution is the most effective way to build skills."
The focus on practical application yields measurable results. As Raghava Krishna from The AA explains: "By creating a self-service platform enriched with advanced analytics, business functions can develop their own models as per their needs. Whether it's improving risk assessments, refining pricing strategies, or optimising operational processes, the potential to innovate through these tools is vast."


By creating a self-service platform enriched with advanced analytics, business functions can develop their own models as per their needs. Whether it's improving risk assessments, refining pricing strategies, or optimising operational processes, the potential to innovate through these tools is vast.
Raghava Krishna
Group Digital Technology Director at The AA (Automobile Association)
Measuring Success: Value and ROI

Organisations taking a systematic approach to measuring outcomes from their data initiatives are seeing the greatest success. The key lies in establishing clear metrics and tracking mechanisms from the outset.
At CFC, this process starts early. "We systematically track the benefits of every new implementation, documenting expected outcomes and benefits. When new items are added to our backlog, we always start with fundamental questions about purpose and return on investment," explains Nikos Balanis. This approach helps them prioritise initiatives and demonstrate value to the business.
Nomad Foods employs a focused methodology around continuous measurement. "Most important is the mindset here," notes Konstantin Artyukhov. "Our focus is on continuous improvement. Even a 2% improvement each week compounds into significant progress over a year. By merging internal and external data, we identify areas for deeper analysis and concentrate on achieving these incremental gains."


Our focus is on continuous improvement. Even a 2% improvement each week compounds into significant progress over a year. By merging internal and external data, we identify areas for deeper analysis and concentrate on achieving these incremental gains.
Konstantin Artyukhov
Global Head of Strategy and FP&A at Nomad Foods
The impact can be significant when measurement aligns with business objectives. Stephen Warner from Arriva describes how their data-driven approach led to meaningful operational improvements: "We've seen ticket office hours reach 97% compliance and gate lines achieve 99% compliance where they weren't before. This improvement comes directly from having that focused approach."
Some organisations are finding success by focusing measurement on specific use cases. Dr. Ade Awonaike describes how rentt has developed "a machine-learning system that transforms the traditional property rental process. Instead of starting from scratch, we built upon existing property management data to create what I'd describe as a 'dating site' for the rental market. The system matches landlords with potential tenants based on multiple compatibility factors."


rentt has developed a machine-learning system that transforms the traditional property rental process. Instead of starting from scratch, we built upon existing property management data to create what I'd describe as a 'dating site' for the rental market. The system matches landlords with potential tenants based on multiple compatibility factors.
Dr. Ade Awonaike
Chief Product and Data Officer at rentt
Geographic precision has proven particularly valuable for measuring success in customer analysis. As Iqbal Adjali of Imperial Brands notes: "One of our most significant achievements has been enhancing our customer database with detailed address information. This has transformed our analytical capabilities, allowing us to move beyond broad country-level or regional-level aggregations to conduct precise analyses down to the individual customer level."
Crisis can also drive rapid innovation within legacy constraints. Sara Butt shares her experience as a chief data officer during COVID-19: "During the height of the pandemic, I was at a major government organisation at the forefront of the response. Data was absolutely key – we couldn't have done what we needed to do without it. Government systems are legacy, and during that time, a lot of the systems we had to use weren't equipped to deal with the data being produced in a coherent manner at such a fast pace. It was also a time where new data strategies had to be formed overnight, and people had to change ways of working overnight as well."


One of our most significant achievements has been enhancing our customer database with detailed address information. This has transformed our analytical capabilities, allowing us to move beyond broad country-level or regional-level aggregations to conduct precise analyses down to the individual customer level.
Iqbal Adjali
Head of Advanced Analytics at Imperial Brands PLC
The key lessons
emerging across organisations are that effective measurement requires:






We are the global market leader in geographic information system (GIS) software, location intelligence, and mapping.
Esri UK is the exclusive provider of Esri solutions in the UK. We take a geographic approach to problem-solving, brought to life by modern GIS technology. We are committed to using science and technology to build a sustainable world.

Share this page

